Keeping pets, clients and our team healthy during COVID-19

18th June 2020

Rest assured that Lumbry Park Veterinary Specialists will continue to provide veterinary care for animal welfare. Should you or your pet need us during the Coronovirus pandemic, we are very happy to provide a teleconsultation for your pet. Due to the current guidance on COVID-19 we are making every effort to help suppress the spread of the virus and reduce the risk of exposure to our staff and clients to allow us to maintain our essential service to animals. For this reason we are now undertaking telephone or video consultations for non-emergency cases and potentially urgent cases. To ensure that this “teleconsultation” is as successful as it can be we have provided a series of guidelines for you. It is essential that you follow these guidelines carefully to prepare for the consultation.

There are a number of steps that are required from you prior to the consultation and we would advise that you plan ahead for these.

Teleconsultation guidelines:

Your appointment should be booked with our reception team in the usual way. Please note that payment for teleconsultation appointments is required at the time of booking.


  • Ensure we have the correct telephone contact details.
  • Ensure your telephone is charged and that you have good telephone reception or, where possible, use a landline.
  • Please find a quiet, private space to have this consultation to ensure that the sound quality is good and that there are no significant distracting noises.


  • Where possible please take videos or photographs to submit to us prior to the consultation. This is particularly pertinent for animals with lumps/masses or wounds. Videos of gait abnormalities (limping, lameness, weakness and wobbliness) are very useful. Try and stay still with your camera and have someone walk your pet away and towards you over 10-15 metres; then repeat this with your pet being walked about 5 metres in front of you from left to right and then back across the screen.
  • You may be asked during the consultation to take photos or videos to send to us after the consultation is completed, please be ready to take notes as to exactly what is required. These can be sent by email or using file transfer systems such as;  If in doubt please ask your consultant to include detailed instructions in the report as to how to get the best images.

During the consultation

  • Your consultant will introduce themselves, please also do the same.
  • You will likely be asked to give an overview of your concerns/reason for the consultation so please have this prepared.
  • Your consultant will then ask a series of questions regarding your pet’s health and condition.
  • If, at any time, you have any questions please do ask them. This is your opportunity to find out what you need for your pet. If anything is unclear it is perfectly reasonable to ask for clarification.
  • Write down any advice or instructions if you need to.
  • Your vet may talk you through obtaining some samples from your pet which can be sent to us.
  • At the end of the consultation say good bye and disconnect. You should receive a report from the veterinary consultant within two working days.

Following the consultation one of the following courses of action will be advised:

  • Further treatments, supportive care or periods of observation are advised that do not require a visit to our hospital. Medications will be posted to you or provided by your local veterinary surgeon.
  • A visit to our hospital is required but can be delayed until consultation restrictions are lifted.
  • A visit to our hospital is acquired urgently.

Please note:

  • In order to accommodate the recent guidelines on COVID-19 the RCVS Code of Professional Conduct allows for the prescription of “prescription only medication” (POM-V) without a clinical examination as long as the risks of this are discussed with you and accepted by you. If these risks are considered too great we will not prescribe this medication.

If you have any concerns or questions, if you need to change your contact details or cancel the appointment please contact us on 01420 481777.

Back to news & events

COVID-19 Update

We are working safely and will continue to provide care for clients and their pets during the COVID-19 pandemic. To help us with our new ways of working, and to keep us all safe, please do not attend the practice unless you have a pre-booked appointment. Call for information and guidance.