FAQ

We understand that when you pet is hospitalised with us you may like to visit them. We have specially designed visiting pods and non clinical rooms to allow you spend time with your pet in a comfortable environment.

While we do our very best to accommodate your visit please be aware that some patients can get tired very quickly or visits can be upsetting for them and yourself when leaving again. Our clinicians will be able to advise on what would be suitable for your pet.

Visiting appointments must be made by prior arrangement. Please call to speak to one of our team to schedule a visit.

A nurse will assist you with the visit and will be able to give you a brief ward update, however they will not be able to give a detailed clinical update. You can expect to receive this type of information during your conversations with your pet’s clinician during your update calls.

To aid in your pet’s treatment and recuperation, we ask that you limit visits to a maximum of 30 minutes.

Please be aware that our team are caring for multiple patients and you may occasionally experience a short wait.

Visiting times (guidelines)

Monday to Friday: 12pm – 3pm and 6.30pm – 7.30pm

Weekends: 12pm – 3pm

There is a wide range of accommodations to suit every need in Alton and the surrounding towns and villages. If you are travelling the day before your appointment and need pet friendly accommodation, the establishments listed below accept pets. However we would advise checking before travelling.
The Three Horseshoes:
Cakers Lane, East Worldham, Alton, GU34 3AE
Telephone: 01420 83211
www.threehorseshoesalton.co.uk
Kiln Farm B&B:
8 Kiln Lane, Farnham, GU10 3LR
Telephone: 01252 726 083 or 07770 833 772
www.kilnfarmbandb.com
Swan Hotel:
High Street, Alton GU34 1AT
Telephone: 01420 83777
www.booking.com
The Anchor Inn:
Lower Froyle, Alton, GU34 4NA
Telephone: 01420 23261
www.anchorinnatlowerfroyle.co.uk
Flossie’s:
The Post Office, Station Road, East Tisted, Alton, GU34 3QP
Telephone: 01420 587075
www.flossiesbandb.co.uk

We are open for routine consultation appointments 8am to 6pm. Most routine appointments will be arranged for the morning so that time can be allocated during the day for any extra diagnostics if necessary. Urgent consultations will be treated separately to this.

We are a referral only clinic. Your vet will need to complete an online referral form via our website to start the referral process. Our reception staff will then contact you using the information provided and an appointment can be arranged at a mutually convenient time.

During your appointment, we will obtain a detailed history of your pet’s medical background as well as information on the current problem. A thorough clinical examination of your pet will then be performed and any findings and provisional diagnoses will be fully discussed with you at that time. We make every effort to perform investigations and possible surgery during the same visit.

Your pet will be looked after by one of our interns, a qualified vet undergoing the first part of specialist training who will be supported by RVNs.

Treatment costs vary widely between different conditions and therefore providing an accurate estimate prior to seeing a patient can be difficult. For up-to-date consultation fees, please contact reception. During your consultation the Vet will be give you an accurate estimate of treatment costs.

We ask that you pay for any treatment at the time you collect your pet unless a direct claim is being processed.

Payment can be with cash, credit or debit card. We accept all major credit and debit cards. We do not accept cheques. If a direct claim is to be arranged with your insurance company you will be expected to settle any administration charges and excesses at the time that your pet is admitted to the clinic.

Claim forms can be left with us for completion and sending off to the insurance company. Most forms are completed and submitted within 4-6 weeks of receiving them.